Course Description:

Total Quality Management (TQM) training course will help participants understand total quality concept and techniques for managing, controlling, and improving quality. This course exposes participants to contemporary knowledge and techniques of TQM. This would in turn enable the participant to articulate and implement quality improvement processes in the workplace, in line with the philosophy of Total Quality Management.

Throughout the course, the concept of ‘best practice’ in Quality Management will be evaluated, with a particular emphasis being put on identifying benchmark quality standards and continuous improvement planning.

Who Should Attend

This intensive: Total Quality Management (TQM) training course is beneficial for:

  • Executives and Senior managers who are looking to initiate or develop TQM within their organization.
  • Supervisors and operations managers who are looking to embed TQM within their areas of responsibility.

Learning Outcome

By completing this comprehensive training series delegates will be able to evaluate the skills and resources needed to implement total quality management processes, as well as to enable cost-effective achievement of world-class standards.

By the end of the course, participants will be able to:

  • Identify and explain the basic concepts in TQM.
  • List the key steps in the control of quality
  • Explain the process of planning for quality
  • Explain the system of documentation, implementation and assessment of quality
  • Identify and explain specific tools and techniques for quality improvement
  • Determine the impact of quality on profitability/performance
  • Adopt TQM as a fundamental business strategy
  • Accomplish the cultural transformation necessary for successful implementation of total quality practices

1- Introduction Total Quality Management

  • The concept of Total Quality Management
  • The philosophy behind Total Quality Management

2- The Foundations of Total Quality Management

  • Components of quality
  • Innovation, design and improvement
  • Product/Service quality characteristics
  • Quality parameters and specific dimensions of quality

3- Key Aspects of the Quality System

  • Planning for quality (Flowcharting, flow process charts, flow diagrams, Planning for just-in-time (JIT) management)
  • System design and contents
  • System documentation, implementation and assessment

4- TQM Techniques

  • Process improvement
  • Benchmarking
  • Cause and effect
  • Measurement of quality
  • Costs of quality

5- TQM Tools and the Improvement Cycle

  • Tools and techniques for quality improvement
  • Statistical process control
  • Quality improvement techniques in service industries
  • Specific techniques for design, reliability, maintenance and process improvement

6- Implementing Total Quality Management

  • People and the organisational structure (Leadership)
  • Responsibilities and performance management (Commitment and involvement)
  • The relationship between the quality organisation and top management
  • Culture change through teamwork for quality improvement
  • Implementing teamwork for quality improvement: the DRIVE model

7- Conformance and Non-conformance to Quality Standards

  • Quality of design
  • Quality of conformance to design
  • Control of non-conforming products or Services
  • Corrective and preventive action

8- Control of Quality Records

  • Compilation and indexing of quality records
  • Storage and maintenance of quality records
  • Procedures related to quality records
  • Authentication of quality records

9- Internal Quality Audits

  • Scope of requirements and audit procedures
  • The audit programme and planning of quality audits
  • Verifying compliance with planned arrangements
  • Determining the effectiveness of the system
  • Reporting the results of quality audits
  • Follow-up audits

10- Training for Total Quality Management

  • Scope of requirements and identification of training needs
  • Design of training programmes
  • Evaluation of training programmes
  • Performance improvement worksheets
  • Follow-up of training programmes
Content: Video, Notes, Articles, and Assignments
Duration: 90 hours
Level: 6
Credit: 6